When you’re not feeling well, getting the care you need shouldn’t feel like another hurdle. At St. Luke’s Health Plan, we’re committed to making care more accessible, more convenient, and more connected—especially when it matters most.

One way we do that is through our $0 On-Demand Virtual Care benefit, which gives members fast access to trusted providers from the comfort of home.

For one of our members, that access made all the difference.

“Unfortunately, I was down and out with Influenza A in January. At the time, I was feeling so symptomatic that I didn't have the energy to leave my house to seek medical treatment, even though I knew it would be beneficial.

St. Luke's On-Demand was exactly the solution I needed. Within three minutes of scheduling an appointment, I was connected with a provider who was able to evaluate and treat me virtually. He prescribed the medication I needed, which was then delivered directly to my home the very next day through St. Luke's Pharmacy Home Delivery.

The entire experience was seamless, convenient and incredibly reassuring. When you're feeling that sick, the last thing you want to do is leave home and sit in a waiting room. Having access to high-quality care from the comfort of my home made a significant difference in my recovery and overall experience.”

Stories like this highlight what matters most to our members: timely access, simplicity, and peace of mind.

With St. Luke's On-Demand Virtual Care, members can:

• Connect with a provider in minutes
• Receive evaluation and treatment without leaving home
• Access prescriptions and follow-up care quickly

It’s part of our broader commitment to making care easier to access—so you can focus on getting better.