St. Luke’s Health Plan brought third-party administration (TPA) and customer service functions in-house to Boise, ID to provide a more integrated, efficient way to manage operations and processes including enrollment, plan benefits, referrals and authorization, utilization management, claims and billing.

This change supports St. Luke’s Health Plan’s goal of reducing barriers to health care as well as a commitment to modernizing our infrastructure and digital experience.

MyChart is a patient portal that provides personalized and secure online access to portions of your medical record. It enables you to securely manage and receive information about your health care such as requesting an appointment, communicating with your care team, completing forms prior to your appointment, requesting a prescription refill, finding test results, paying your medical bills and more.

With this technology change, you are able to access your St. Luke’s Health Plan information in MyChart, including your ID card, benefits, claims, status of deductibles or out-of-pocket maximums, and more. If you purchased your own individual or family plan (i.e., you are not covered by your employer), you may also pay your monthly premium securely online.

Create a MyChart account if you do not already have one, either on your desktop or through the free mobile app in your device’s app store. This is where you will access your member information moving forward. To do so, follow the instructions online or in the app to verify your identity and set up a new user account.

If you need help setting up your MyChart account, email [email protected] or call 208-381-9000 for assistance.

If you already have a MyChart account, open the main menu in the top left corner and scroll down to the Insurance tab.